Train Ticket - Normal Train

Discover Laos Today offers a user-friendly and efficient online ticket booking system to help you save a great deal of time when it comes to traveling around Laos.

Travelers can reserve train tickets in Laos online and collect the physical tickets at our office or the delivery service option is as well available for you.

Currently, we support advance ticket booking for 4 stations including Vientiane, VangVieng, Luang Prabang and Oudomxay.

The Normal rail service is provided by HXD3CA locomotives traveling at a top speed of 120 km/h.

Passport Requirements From The Train Station:

• Copies of passports of all travelers who issue tickets with passport numbers attached to their names. The top page and bottom page are fully shown without borders cropped or finger-holding the passport with high resolution as it needs to be scanned at the station. Please send your passport photo to +856 20 58 561 129 (WhatsApp) upon reservation. 

• If you don't send your passports to us after your booking or 6 days before your travel date, your booking will not be processed and will not be refunded.

NOTE:

• The tickets are non-transferable to another person
• Seats can't be chosen
• If you would like to book a soft sleeper seat, please contact our team via WhatsApp at +856 20 58 561 129 for assistance.
• If you have more than 6 pax up in a group, please do not hesitate to contact us via WhatsApp at +856 20 58 561 129 (WhatsApp)

• Reservation is available from 6 days up to 90 days in advance. 
• Children above 1.2m (120cm) have to purchase a ticket.
• Baggage weighs up to 10 kg for children.
• The maximum adult baggage allowance is 20Kg.

Ticket Collection Points:

• Vientiane: Receive E-ticket via whatsapp or free delivery to your Hotel/building in town area or self-collect at:

Option 1: Discover Laos Today office at ASEAN Mall is open daily from 9:00 AM to 5:00 PM for pick-up.

Option 2: Trans-Express Co.,Ltd. is open Monday - Friday from 8:00 AM to 5:00 PM and Saturday from 8:00 AM - 12:00 PM for pick-up, closed on Sunday.

Option 3: Wattay International Airport is open Monday - Friday from 8:30 AM to 4:30 PM for pick-up.

• Luang Prabang: Receive E-ticket via whatsapp or free delivery to your Hotel/building in town area or self-collect at:

Option 1: Discover Laos Today office behind Joma Bakery from 9 AM to 5 PM for pick-up.

Option 2: Luang Prabang International Airport is open daily from 9 AM to 5 PM for pick-up.

• VangVieng - Reveive E-ticket via whatsapp or Self-collect at Discover Laos Today office in front of Silver Naga hotel  from 9 am to 5 pm
• Oudomxay - Reveive E-ticket via whatsapp

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• In the case of ticket delivery, we will send your physical tickets to your hotel/building prior to 8:00 pm 1 or 2 days before departure.

• If you are not sure where you will be staying, please leave your WhatsApp number and if you know please contact us via WhatsApp on +856 20 58 561 129 (WhatsApp) with your booking reference number.

HOW TO BOARD THE TRAIN: 

1. Receive Your E-Ticket: Your E-ticket will be sent to you via email or WhatsApp in PDF format 2-3 days before your departure. Please save the QR code on your mobile device.

2. Board the Train: Access the platform and present your QR code or physical ticket, along with your passport, to the conductor before boarding the train.

You should arrive at the station at least 30 - 40 minutes prior to departure.

Cancellation And Refund Policy:

1. Cancellation made within 15 days free of charge.
2. Cancellation made within 14-8 days are subject to 25% charge.
3. Cancellation made within 7-5 days are subject to 50% charge.
4. Cancelation made within 4-0 days are subject to 100% charge.

Refund Policy

• Kindly be advised that only tour/activity fees are refundable; Bank fees cannot be refunded under any circumstances.

Ticket Change Policy:

• If you want to change your travel date or destination after the ticket has been issued, a change fee of 20% of the total price will be charged.
• Please note that if you want to cancel your ticket and request a refund after the ticket has been issued, you will need to do it yourself at the train station. In this case, the train station will refund 80% of the ticket price.

• You must present your physical ticket or e-ticket and passport as you check in at the departure station and check out at the destination station.